Shipping policy
Shipping Policy
Thank you for shopping with BlazOn Heaters. The following sets out the terms and conditions that make up our Shipping Policy.
Order Processing Times
All orders are processed within 1-2 business days from our assembly facility in Ballard (Seattle), WA. Orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in the shipment of your order, we will contact you by email.
Domestic Shipping Rates and Estimates
Orders of $500 or more, including every EMBER heater, ship free to the contiguous United States and Washington, DC. Delivery times below start when your order ships. Your options and prices are shown at checkout before you pay.
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Free Standard Shipping | 7-10 business days after it ships | Free on orders of $500 or more (contiguous U.S. and DC) |
| Expedited Shipping | 2-4 business days after it ships | Flat rate by order weight: $49 for an EMBER Portable, $119 for an EMBER Patio Heater, from $19 for small accessories |
| Alaska, Hawaii, and U.S. territories | Shown at checkout | Calculated at checkout |
| Local delivery (Seattle area) | Shown at checkout | Free where offered |
International Shipping
We currently ship within the United States only. For international inquiries, including Canada, contact us at hello@blazonheaters.com before placing your order.
How Do I Check the Status of My Order?
When your order ships, you will receive an email with a tracking number. Please allow 48 hours for tracking to become available. If you haven't received your order within 10 business days of your shipping confirmation, contact us at hello@blazonheaters.com with your name and order number.
Returns, Exchanges, and Damaged Items
We have a 30-day return policy. If your order arrives damaged, email hello@blazonheaters.com as soon as possible with your order number and a photo. For full details, see our Refund Policy.