Frequently Asked Questions

Q: What is BlazOn Heaters?

BlazOn Heaters is an American company that designs and manufactures innovative, self-powered forced-air propane heaters. Our flagship product, the EMBER, combines high-efficiency blue-flame propane heating with NASA-inspired thermoelectric technology to deliver powerful, portable warmth with no external power source required. BlazOn products are engineered for patios, boats, RVs, vans, and off-grid living.

Q: Where is BlazOn Heaters based?

BlazOn Heaters is based in Ballard, Washington (Seattle area), USA. We recently opened a new assembly facility there to support our growing production needs. All of our heaters are carefully assembled and quality-checked before shipment.

Q: What makes BlazOn different from other heater brands?

Unlike conventional propane heaters that rely on radiant heat or require an external power source to run a blower, BlazOn heaters are entirely self-powered. The EMBER generates its own electricity using the Seebeck thermoelectric effect — the same principle NASA uses to power deep-space probes including Voyager I and II — converting waste heat into usable electricity that drives the quiet forced-air blower and a built-in USB charging port. BlazOn also uses 100% stainless steel and aluminum construction with no plastics anywhere on the unit.

Products

Q: What products does BlazOn Heaters offer?

BlazOn's primary product is the EMBER — a portable, self-powered forced-air propane heater available in multiple BTU configurations (4K, 9K, and 18K BTU). We also offer accessories such as the 6-foot Stainless External Tank Adaptor Hose, which allows the EMBER to connect to a standard 20 lb propane tank for extended run times.

Q: What is the EMBER?

The EMBER is a CSA-certified indoor/outdoor forced-air propane heater that produces a clean blue flame and uses built-in thermoelectric generators to power its whisper-quiet blower and a USB output port — no batteries or wall outlet required. It holds two 1 lb propane cylinders internally or connects to an external 20 lb tank via an optional hose adapter. The EMBER comes fully assembled and rides on four premium 3-inch casters for easy mobility.

Q: What BTU output does the EMBER produce, and how much space can it heat?

The EMBER is available in 4K, 9K, and 18K BTU configurations. The 18K BTU model — our most popular — is rated to heat up to approximately 750 square feet and projects warm forced air up to 8 feet. Output can be adjusted across low, medium, and high settings to match the space and conditions.

Q: What materials is the EMBER made from?

The EMBER is constructed entirely from high-quality stainless steel and aluminum. BlazOn uses no plastics on any part of the heater, ensuring long-term durability and resistance to the moisture and salt air encountered in marine environments. The cool-touch exterior — achieved by circulating fresh air through gaps in the frame — means the top, sides, back, and bottom of the unit remain safe to touch during operation.

Technical Specifications

Q: What fuel does the EMBER use?

The EMBER runs exclusively on propane (LP gas). It accepts standard 1 lb propane cylinders loaded directly into the unit (two cylinders at a time), or connects to a larger 20 lb propane tank via the optional 6-foot stainless external tank adaptor hose. The EMBER does not use natural gas or butane.

Q: How long will the EMBER run on a tank of propane?

Run times vary by BTU setting. On two 1 lb propane cylinders: approximately 11 hours on Low, 5 hours on Medium, and 2.5 hours on High. Connected to a 20 lb tank via the external adaptor hose: approximately 100 hours on Low, 50 hours on Medium, and 24 hours on High. Actual run times may vary based on ambient temperature and altitude.

Q: Does the EMBER require electricity to operate?

No. The EMBER is completely self-powered. It generates its own electricity through onboard thermoelectric generators (using the Seebeck effect) that harvest heat from the burner and convert it to electricity. This powers the forced-air blower and a USB charging port. No batteries, extension cords, or shore power are needed.

Q: Does the EMBER have a built-in USB charging port?

Yes. The EMBER's thermoelectric system produces enough electricity to power the blower and supply a USB port that can charge small devices such as smartphones, GPS units, or lighting while the heater is running.

Safety & Certifications

Q: Is the EMBER certified for indoor use?

Yes. The EMBER is CSA Group certified for indoor use. It achieves 99.99% complete combustion, meaning virtually no unburned fuel or harmful byproducts are released into the air. That said, we always recommend ensuring adequate ventilation whenever operating any fuel-burning appliance indoors, and following all local codes and guidelines.

Q: What safety features does the EMBER include?

The EMBER is equipped with four key safety mechanisms: (1) an Oxygen Depletion Sensor (ODS) that automatically shuts off the heater if oxygen levels drop too low; (2) a tip-over switch that cuts the flame if the unit is knocked over; (3) a thermal cutoff that shuts down the heater if it overheats; and (4) a flame-out shutdown that extinguishes the fuel supply if the flame is accidentally extinguished. A protective fireplace glass panel sits between the user and the blue propane flame, preventing the flame from blowing out in breezy conditions and adding an additional safety barrier.

Q: Is the exterior of the heater hot to the touch during use?

No. The EMBER is designed with a cool-touch exterior. Fresh air is continuously circulated through gaps in the frame, keeping the top, sides, back, and bottom of the unit cool to the touch even during extended operation. Only the front burner area and glass panel should be treated as hot surfaces during use.

Ordering

Q: How do I purchase an EMBER?

The EMBER and all BlazOn accessories can be ordered directly through our website at blazonheaters.com. Simply visit the Shop page, select your preferred model and any accessories, and proceed through our secure checkout. If you have questions before placing an order, please contact us at hello@blazonheaters.com and our team will be happy to help.

Q: What payment methods does BlazOn Heaters accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as other secure payment options available at checkout. All transactions are processed through our encrypted, secure payment gateway.

Q: Can I order in bulk or for commercial use?

Yes. BlazOn heaters are well-suited for commercial applications such as restaurant patios, marine charter fleets, outdoor events, and emergency preparedness kits. For bulk or commercial orders, please reach out to us directly at hello@blazonheaters.com to discuss pricing and logistics.

Shipping

Q: Where does BlazOn Heaters ship?

BlazOn Heaters ships within the United States. For international shipping inquiries, including Canada and other destinations, please contact us at hello@blazonheaters.com before placing your order so we can advise on availability and shipping options for your location.

Q: How long does shipping take?

Standard shipping times vary depending on your location relative to our Ballard, WA assembly facility. Most domestic orders are processed and shipped within 3–5 business days. Delivery typically takes an additional 3–7 business days via ground shipping. Expedited options may be available at checkout. You will receive a tracking number by email once your order has shipped.

Q: Will I receive tracking information for my order?

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery in real time. If you do not receive a tracking email within 5 business days of your order, please contact us at hello@blazonheaters.com.

Installation & Setup

Q: Does the EMBER arrive assembled or does it require setup?

The EMBER arrives fully assembled and ready to use. Simply attach a propane fuel source (either the included 1 lb cylinder connectors or the optional 6-ft external tank hose), follow the ignition instructions in the included owner's manual, and the heater is ready to operate. No tools or complex installation are required.

Q: How do I connect the EMBER to a larger propane tank?

To use the EMBER with a 20 lb (or larger) propane tank, you will need the optional 6-foot Stainless External Tank Adaptor Hose, available for purchase on our website. Simply connect one end to the EMBER's fuel inlet and the other end to the propane tank's regulator valve. Always ensure connections are tight and leak-free before igniting. Refer to the owner's manual for detailed connection instructions.

Q: Can the EMBER be used on a boat or marine vessel?

Yes — in fact, the EMBER was specifically engineered with marine use in mind. The 100% stainless steel and aluminum construction resists corrosion from salt air and moisture. The cool-touch exterior and CSA indoor certification make it safe for use in enclosed boat cabins and below-deck spaces. The protective flame glass also prevents the burner from extinguishing in the wind and spray conditions typical of marine environments.

Q: What accessories are available for the EMBER?

Currently available accessories include the 6-foot Stainless External Tank Adaptor Hose, which allows connection to standard 20 lb propane tanks for significantly extended run times. Additional accessories and replacement parts may be listed on our website at blazonheaters.com/collections/all. Contact us if you need a specific part or accessory not listed on the site.

Warranty & Support

Q: What warranty does BlazOn Heaters offer?

BlazOn Heaters stands behind the quality of every EMBER we produce. Our heaters are backed by a manufacturer's warranty covering defects in materials and workmanship. Please refer to the warranty documentation included with your heater, or contact us at hello@blazonheaters.com for full warranty terms and coverage details specific to your model and purchase date.

Q: How do I contact BlazOn Heaters customer support?

You can reach our customer support team by email at hello@blazonheaters.com. We aim to respond to all inquiries within one business day. You can also visit blazonheaters.com for product documentation, blog resources, and additional information.

Q: What is the return policy?

If you are not satisfied with your EMBER, please contact us at hello@blazonheaters.com within 30 days of delivery to initiate a return. Items must be returned in their original condition and packaging. Refunds are processed to your original payment method upon receipt and inspection of the returned item.

Q: Where can I find more resources, tips, and guides for my EMBER heater?

BlazOn Heaters maintains an active blog at blazonheaters.com with guides, tips, and real-world use stories for marine, overland, van, patio, and emergency preparedness applications. Our Instagram @blazonheaters also features installation photos, customer stories, and product updates.